COMMON QUERIES

HOW LONG WILL POSTAGE TAKE?

We will post your package within 7 days of receiving your order. We ship with Australia post both nationally and internationally. Generally speaking, once we have dropped them at the post office Australian orders should take about 7 days to arrive and international orders up to 2 weeks. All our packages are tracked, you'll receive your tracking code via email.

HOW MUCH DOES SHIPPING COST?

We are currently working with a flat rate system.

Australia: orders over $149 get free shipping. Orders under $149 are $13.99.

International: orders over $199 AUD get free shipping. Orders under $199 AUD cost $26 AUD.

Interested in a business order? We'll send you a custom shipping quote. Enquire at friandfro@gmail.com 

DO YOU DO CUSTOMS?

Hey! We get this question a lot :) Whether you've got a jacket you'd like reworked, a tapestry/fabric you want put onto something, or both... Please contact us at friandfro@gmail.com and include all pertinent info, such as your desired timeframe, budget, photos/descriptions of your textiles, your vision, etc. Please note that all bespoke and "made to order" pieces require 50% payment upfront and 50% upon completion.

WHAT IS YOUR RETURN POLICY?

Generally, we do not give a refund or replacement if you simply change your mind. We take a lot of care to describe our products accurately, but if you think there is an issue with a product please contact us at friandfro@gmail.com and we will do our darndest to make it right - depending on the situation this could mean organising a refund, exchange, discount, or other.

WHAT IS THIS IMPERFECTION I SEE??

Our pieces are handmade using second-hand clothing, vintage and antique textiles, and thrifted fabrics. They've lived a life before you - Which means you may spy a spot, "flaw", or sign of age. This is only natural and adds to the uniqueness of your piece: perfectly imperfect.

CAN I BORROW A PIECE FOR A SHOOT? WANNA COLLABORATE? CAN I STOCK FRI & FRO IN MY STORE?

We love having our work seen, meeting new people, and chatting about art and crafts. Please send all PR or similar questions to friandfro@gmail.com

HOW DO I CARE FOR MY FRI & FRO ITEM?

We add care instructions to all our items, but as a general rule: when in doubt, be gentle! Hand washing/spot washing in cold water and air drying are great if they are options available to you.

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